topic Re: Landline phone not working in Talk

Landline phone not working

CrazyHorse92 — Sun, 25 Sep 2022 09:22:23 GMT

Transferred from BT to Sky for Broadband Superfast and calls 2 weeks ago

We are now unable to make or receive calls on the landline phone

Re: Landline phone not working

GD1 — Sun, 25 Sep 2022 09:24:47 GMT

@CrazyHorse92 Does your hub have a voice light on it, is this lit up? Did your landline work with Sky previoulsy?

Re: Landline phone not working

Addie15 — Sun, 25 Sep 2022 09:26:11 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline phone not working

CrazyHorse92 — Sun, 25 Sep 2022 09:34:22 GMT

@GD1 voice light not lit up, phone not worked since transferred to Sky

Note there is nothing wrong with the actual phone and was working fine with BT

Re: Landline phone not working

Addie15 — Sun, 25 Sep 2022 10:09:55 GMT

Update-We booked an engineer for this issue, so we consider this issue resolved on our end. We are closing this chat, but please don't hesitate to reach out if you need further help. Thank you.