topic Re: Phoneline Interference in Talk

Phoneline Interference

Shooter01 — Fri, 23 Sep 2022 09:29:52 GMT

My phoneline has interference on the line, changed phones and followed online guidance and still having the issue.

Re: Phoneline Interference

GD1 — Fri, 23 Sep 2022 09:45:04 GMT

@Shooter01 Are you able to call Sky?

You can call on 150 from your landline.

Re: Phoneline Interference

Shooter01 — Sat, 24 Sep 2022 09:45:33 GMT

I have not got another phone to call from, so would appreciate it if sky contacted me through webchat if possible. But Thank you for your reply.

Re: Phoneline Interference

GD1 — Sat, 24 Sep 2022 11:03:58 GMT

@Shooter01 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Phoneline Interference

Addie15 — Sat, 24 Sep 2022 11:27:10 GMT

Hi there, thank you for escalating this. We have sent an invite to a private chat to Shooter01.

Re: Phoneline Interference

Mr+Flibbles+86 — Mon, 26 Sep 2022 16:00:15 GMT

Update - This has now been answered on a private chat

Still experiencing issues with phone line

Shooter01 — Tue, 04 Oct 2022 10:36:16 GMT

I posted on here with regards to my phoneline having interference, Sky got in contact and i have had several messages to say that the issue has been resolved. This issue hasnt, can this be escalated to a Sky employee please.

Re: Still experiencing issues with phone line

Daniel0210 — Tue, 04 Oct 2022 10:39:30 GMT

@Shooter01

What was the outcome of the previous chat? Was the issue passed to Openreach?

Re: Still experiencing issues with phone line

Shooter01 — Tue, 04 Oct 2022 10:50:06 GMT

I sent pictures over of the connections to the phoneline, then they also tested the broadband speed which they said was slow, they then said that they would escalate the issue but did not mention openreach. I then received messages to sa that the issue has been resolved but it hasnt.

Re: Still experiencing issues with phone line

Daniel0210 — Tue, 04 Oct 2022 10:52:44 GMT

@Shooter01

I have re-escalated your issue to Sky who may get in touch later. The procedure is as you did previously.

Re: Phoneline Interference

Shooter01 — Wed, 05 Oct 2022 15:35:31 GMT

Thank you

No contact from sky

Shooter01 — Thu, 06 Oct 2022 06:39:36 GMT

My last post was escalated to Sky but it has been 2 days and not heard anything?

Re: No contact from sky

Daniel0210 — Thu, 06 Oct 2022 06:51:59 GMT

@Shooter01

I have merged your new post into your original thread. Starting a new thread just causes confusion.
Chat invites are not guaranteed. I suspect that your issue was past to Openreach to investigate and as far as the original chat with Sky was concerned it was resolved (by Sky informing Openreach).

Re: No contact from sky

Mark39 — Thu, 06 Oct 2022 06:52:37 GMT

You may need to give Siy a call to follow this up.