topic Re: Cannot get incoming calls in Talk

Cannot get incoming calls

Betty+j — Tue, 20 Sep 2022 17:30:29 GMT

I cannot get incoming calls to landline, I can make outgoing

Re: Cannot get incoming calls

caesarome — Tue, 20 Sep 2022 20:38:50 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Cannot get incoming calls

Lisa-P1987 — Wed, 21 Sep 2022 09:26:22 GMT

Thank you for escalating this. We have sent Betty+j an invite to chat 🙂

Re: Cannot get incoming calls

RAF-Ninja — Wed, 21 Sep 2022 10:21:04 GMT

@Lisa-P1987 I am having the same issue regarding incoming calls on our new connection that went live this morning, is it possible for someone to contact me regarding this or should I start my own thread?

Re: Cannot get incoming calls

Mark39 — Wed, 21 Sep 2022 10:24:00 GMT

@RAF-Ninja wrote:

@Lisa-P1987 I am having the same issue regarding incoming calls on our new connection that went live this morning, is it possible for someone to contact me regarding this or should I start my own thread?

Previous posts indicate that the service may not be fully activated straight away, I would suggest leaving it until tomorrow to see if activation is then fully completed.