topic Re: Phone line not working in Talk

Phone line not working

stylabull — Mon, 19 Sep 2022 13:32:56 GMT

I need to report a possible fault on my sister's landline, is there somewhere I can report the number to?

Re: Phone line not working

Mark39 — Mon, 19 Sep 2022 13:46:10 GMT

Are you authorised to act on your sister's behalf - that is, do you have your sister's telephone password?

What problem is she having?

Re: Phone line not working

stylabull — Mon, 19 Sep 2022 13:50:14 GMT

Basically when anyone calls her the phone doesn't ring although to whoever is calling the phone seems fine. She has internet but no ring tone or sound of incoming calls, have done all checks such as new batteries etc

Re: Phone line not working

Mark39 — Mon, 19 Sep 2022 13:52:23 GMT

If her phone is connected to the wall socket via a microfilter, has she replaced the filter? That can be a cause of the phone failing to ring.

Re: Phone line not working

stylabull — Mon, 19 Sep 2022 14:08:31 GMT

Thanks, am hoping I can get the line checked first before getting another filter if necessary?

Re: Phone line not working

Highlinder — Mon, 19 Sep 2022 14:23:40 GMT

@stylabull Has your sister ran the phoneline test to determine if it can find the fault?

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Phone line not working

Mark39 — Mon, 19 Sep 2022 14:27:45 GMT

@stylabull wrote:

Thanks, am hoping I can get the line checked first before getting another filter if necessary?

You won't be able to get the line checked unless you're authorised, as I mentioned before. I'm afraid. Your sister will need to report it to Sky.

Re: Phone line not working

stylabull — Mon, 19 Sep 2022 14:36:55 GMT

She's not very techno phobe! I'm going there tomorrow so see if I can sort out, just hoped I could find out some info first, thanks for your help