topic Re: Cordless phone won't work, corded phone does work in Talk

Cordless phone won't work, corded phone does work

jamesy58 — Sat, 17 Sep 2022 13:12:28 GMT

My new BT cordless phone doesn't make or receive calls, it's fully charged, paired with base etc. Not even a dial tone. It does, however, have incoming call attempts in its call log. Screen shows 'cord line fault'. My corded phone works perfectly. Any thoughts

Re: Cordless phone won't work, corded phone does work

Mark39 — Sat, 17 Sep 2022 13:16:39 GMT

Do you have Sky VOIP (internet calls)? Is your BT phone designed for BT's Digital Voice service?

Re: Cordless phone won't work, corded phone does work

jamesy58 — Sat, 17 Sep 2022 13:23:40 GMT

Don't have sky VOIP, not sure what your second question even means so no idea. My previous cordless phone did work though.

Re: Cordless phone won't work, corded phone does work

GD1 — Sat, 17 Sep 2022 13:26:33 GMT

@jamesy58 This may suggest that the cordless phone is faulty.

Re: Cordless phone won't work, corded phone does work

jamesy58 — Sat, 17 Sep 2022 13:48:59 GMT

@Mark39 it's a BT4000 model, tried to check what you asked re Digital Voice Service but can't see any reference to it.

Re: Cordless phone won't work, corded phone does work

Mark39 — Sat, 17 Sep 2022 15:44:46 GMT

Not to worry. It only matters if you have Sky VOIP, so not relevant.

As a corded phone works ok, there doesn't appear to be a problem with your phone service so I agree with @GD1 , it looks like a problem with your cordless phone.

Re: Cordless phone won't work, corded phone does work

jamesy58 — Sat, 17 Sep 2022 16:31:19 GMT

@Mark39 @GD1 Oh dear silly me, I just got it working. I'd used the phone cable from my existing phone not thinking it would make a difference. It worked when I used the cable that came with the new phone. Thanks for contributions all