topic Re: Cannot receive incoming calls on my landline in Talk

Cannot receive incoming calls on my landline

sarumboy — Thu, 15 Sep 2022 12:29:05 GMT

This appears to have started sometime on Tuesday 13th September. My wife seems to think there was someone working around the telegraph pole at about midday so may be a open reach problem.

Re: Cannot receive incoming calls on my landline

caesarome — Thu, 15 Sep 2022 12:34:25 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Cannot receive incoming calls on my landline

Tom-W19 — Thu, 15 Sep 2022 14:20:39 GMT

Thanks for escalating. We've sent an invite to sarumboy.

Re: Cannot receive incoming calls on my landline

sarumboy — Thu, 15 Sep 2022 16:18:14 GMT

Now back up and working.