topic Re: Handset shows as "Line Cord Error" in Talk

Handset shows as "Line Cord Error"

Jayne+hayward — Thu, 15 Sep 2022 09:05:02 GMT

We have just moved from BT to Sky talk.. I asked to make sure my line was seperate from the broadband so it wasn't relying on the router and I was advised this was not an issue! however my phone ever since the switch over shows as Line Cord Error - please check... I cannot make and receieve calls which is not helpful as I am currently working from home and now having to use my mobile. Please can you get this fixed asap.. I would call you but land line doesnt work!

Re: Handset shows as "Line Cord Error"

Mark39 — Thu, 15 Sep 2022 09:07:44 GMT

Does your Sky Hub have a Voice light which is lit? If so, you do have Sky VOIP (internet calls) and need to plug your handset into the socket at the back of the Hub.

Re: Handset shows as "Line Cord Error"

caesarome — Thu, 15 Sep 2022 09:09:41 GMT

@Jayne+hayward wrote:

I asked to make sure my line was seperate from the broadband so it wasn't relying on the router

Have you checked that this is the case, does your router have a voice light on it and if it does is it lit up and if it is lit have you plugged the phone cable into the back of it ?

Re: Handset shows as "Line Cord Error"

Jayne+hayward — Thu, 15 Sep 2022 10:14:05 GMT

yes I have connected the phone directly to the back of the router and still the same! voice light is off on the router!

Re: Handset shows as "Line Cord Error"

Highlinder — Thu, 15 Sep 2022 10:44:37 GMT

@Jayne+haywardWhen did you move from your old provider to Sky?