topic Re: Not receiving any i in Talk

Not receiving any i

yvomel55 — Wed, 14 Sep 2022 18:01:49 GMT

Cannot receive any incoming calls.
can make outgoing calls okay.

Re: Not receiving any i

Highlinder — Wed, 14 Sep 2022 18:13:12 GMT

@yvomel55 Could youplease run the phoneline test please following the link below.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Not receiving any i

yvomel55 — Wed, 14 Sep 2022 18:19:31 GMT

Yeah. Tried all that. Still not able to receive inbound calls.

Re: Not receiving any i

caesarome — Wed, 14 Sep 2022 18:35:35 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Not receiving any i

Greenfingers001 — Thu, 15 Sep 2022 10:52:42 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Not receiving any i

lettice — Fri, 16 Sep 2022 08:04:13 GMT

A number of us suffered a similar problem around the 14th, have a look in the thread below.
Maybe you had a similar experience?
All resolved for us now yesterday afternoon. Looks more like a Sky Talk Shield glitch somewhere.
Unable to receive incoming calls | Sky Community

Re: Not receiving any i

Mr+Flibbles+86 — Sat, 17 Sep 2022 16:23:26 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Not receiving any i

yvomel55 — Sat, 17 Sep 2022 17:27:22 GMT

Apologies. All okay now. Don't know how or why but sorted. No change of hardware or anything done. Just seemed to rectify 'itself' !!