topic Re: Can make outgoing landline calls but cannot receive incoming calls in Talk

Can make outgoing landline calls but cannot receive incoming calls

DJL56 — Fri, 09 Sep 2022 16:45:43 GMT

We recently received notification that we have moved across to a new contract. Since then we have been unable to receive incoming landline calls (from assorted mobiles and landlines). We can make outgoing landline calls.

Re: Can make outgoing landline calls but cannot receive incoming calls

Lisa-P1987 — Sun, 11 Sep 2022 09:30:30 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can make outgoing landline calls but cannot receive incoming calls

Addie15 — Tue, 13 Sep 2022 16:39:56 GMT

Update-There has been no response to the invite in 48 hours, were are closing this request now. However, we are still looking to help you. Don't hesitate to reach out if you need further help. Thank you.

Re: Can make outgoing landline calls but cannot receive incoming calls

DJL56 — Tue, 13 Sep 2022 16:48:25 GMT

Still awaiting a response or fix from Sky

Re: Can make outgoing landline calls but cannot receive incoming calls

Mark39 — Tue, 13 Sep 2022 18:44:57 GMT

Looks like Sky invited you to a private online chat, but you didn't respond to the invitation.

Re: Can make outgoing landline calls but cannot receive incoming calls

DJL56 — Tue, 13 Sep 2022 21:24:00 GMT

Hmm - obviously I can't watch for the 'balloon' all day.
Anyway - issue is now resolved. Checked handsets - not that. Rebooted router several times - not that. But a power cut seems to have solved it.

Thanks all the same.