topic Can receive calls but not make calls in Talk

Can receive calls but not make calls

Nick+McG — Tue, 13 Sep 2022 15:24:45 GMT

Help! I am pretty sure I haven't touched any of the cables yet something has happened over the past week and our phone can and does still receive calls but you cannot dial out.

If you try to make a call - you get a dialling tone, you can then enter a phone number and it appears to try to connect but then just reverts back to the dialling tone.

On receiving them it is hit and miss if whoever is callign can hear you but you can always hear them.

I have tried a different phone but same problem.

Any advice on the problem and how to resolve please?

Re: Can receive calls but not make calls

caesarome — Tue, 13 Sep 2022 16:49:45 GMT

@Nick+McG

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Can receive calls but not make calls

Addie15 — Tue, 13 Sep 2022 17:07:53 GMT

Hi, thanks for escalating this, we have sent an invite to a private chat.

Re: Can receive calls but not make calls

Lisa-P1987 — Fri, 16 Sep 2022 11:27:36 GMT

Update – Thanks for chatting to us Nick+McG. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂