topic My landline in Talk

My landline

Bee-bee — Sun, 11 Sep 2022 10:24:30 GMT

Since Monday when we had a power outage and tunder. My landline has not worked. When someone try's to ring it has a line busy tone

Re: My landline

Daniel0210 — Sun, 11 Sep 2022 10:27:34 GMT

@Bee-bee
Please view and try the troubleshooting on this link if you haven’t already.
https://www.sky.com/help/articles/fix-phone-problems-start

Re: My landline

Bee-bee — Sun, 11 Sep 2022 10:29:57 GMT

Thank you I have done all of this but still not working

Re: My landline

Daniel0210 — Sun, 11 Sep 2022 10:31:37 GMT

@Bee-bee

Is your broadband unaffected?
Are you able to ring out and call Sky to report this (by dialling 150 free)?

Re: My landline

Bee-bee — Sun, 11 Sep 2022 10:35:04 GMT

My Broadband is fine. It will not let me ring out or ring 150

Re: My landline

GD1 — Sun, 11 Sep 2022 10:37:52 GMT

@Bee-bee I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: My landline

Daniel0210 — Sun, 11 Sep 2022 10:38:10 GMT

@Bee-bee

Okay. I’ve escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue hasn’t been resolved. Replies from Sky aren’t instant so check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: My landline

Lisa-P1987 — Sun, 11 Sep 2022 11:01:27 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: My landline

Addie15 — Tue, 13 Sep 2022 16:38:15 GMT

Update-there has no response to the chat invite, we are now closing this request. However, if you still need help, please feel free to reach out so we can re-escalate this for you. Thank you.

Re: My landline

Bee-bee — Tue, 13 Sep 2022 17:41:16 GMT

Hi my landline is still not working

Re: My landline

Daniel0210 — Tue, 13 Sep 2022 19:01:22 GMT

@Bee-bee

As stated earlier if you don't respond to the chat invite in 48 hours it closes automatically. Are you going to call Sky via a mobile or would you like it re escalated?

Re: My landline

Bee-bee — Wed, 14 Sep 2022 04:12:42 GMT

I will call sky. Please my have the number and opening times

Re: My landline

Daniel0210 — Wed, 14 Sep 2022 04:22:23 GMT

@Bee-bee
If you already have a Sky Mobile call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

As with other large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to. Depending on your particular issue the operating times of the various departments may differ.