topic Re: Landline not working in Talk

Landline not working

Keelysc — Sat, 10 Sep 2022 16:57:57 GMT

Hi all,

I have recently swapped our sky box over to sky q and our sky talk in via internet. But our landline now doesn't work. No dial tone and won't revive or make calls. It isn't the phone, I checked. I've tried turning it on and off and resetting the hub a number of times.

the voice light on the hub is off.

any help gracefully receive thanks

keely

Re: Landline not working

Highlinder — Sat, 10 Sep 2022 18:40:50 GMT

@KeelyscWhere is your phone plugged into just now since the upgrade and on to Internet calls?

Re: Landline not working

Keelysc — Sat, 10 Sep 2022 19:26:42 GMT

Hi, I've tried both the landline box and the hub but neither work. The voice light is off as well

thanks

keely

Re: Landline not working

Highlinder — Sat, 10 Sep 2022 20:20:25 GMT

@KeelyscHave you tried to re-start the router to see if the voice light will come on at all?

Re: Landline not working

Keelysc — Sun, 11 Sep 2022 06:07:06 GMT

Hi,

yes I've tried turning off the router, the phone and also resetting. Still the same outcome.

thanks

keely

Re: Landline not working

Highlinder — Sun, 11 Sep 2022 06:09:16 GMT

@KeelyscDo you have another means of reporting this fault to Sky? If not we can escalate to Sky via the forum.

Re: Landline not working

Keelysc — Sun, 11 Sep 2022 08:38:19 GMT

Hi,

thank you, I'd really appreciate it if you could escalate it. You've been really kind

thanks

keely

Re: Landline not working

GD1 — Sun, 11 Sep 2022 09:02:12 GMT

@Keelysc I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working

Lisa-P1987 — Sun, 11 Sep 2022 09:59:06 GMT

Thank you for escalating this. We have sent Keelysc an invite to chat 🙂

Re: Landline not working

Keelysc — Sun, 11 Sep 2022 13:07:06 GMT

Hi, I don't have a chat invite

thanks

keely

Re: Landline not working

Daniel0210 — Sun, 11 Sep 2022 13:08:39 GMT

@Keelysc
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Landline not working

Addie15 — Tue, 13 Sep 2022 16:59:53 GMT

Hi there, I am going to send you an invite again.

Re: Landline not working

Mr+Flibbles+86 — Tue, 20 Sep 2022 09:19:42 GMT

Update - An engineer has now been booked on a private chat