topic Re: Moving external phone line in Talk

Moving external phone line

Fionas16 — Wed, 07 Sep 2022 12:09:08 GMT

I am looking at getting the external phone line into my house moved roughly 12" lower as it currently goes through my fascias/sofits and they are being replaced soon. I have been advised that I need to contact BT/Sky/Openreach. Do I contact openreach directly or do I need to go through sky as my contract is with sky for superfast broadband and pay as you talk calls. (Im not even sure I need the phone line for what Sky provides)

Re: Moving external phone line

Mark39 — Wed, 07 Sep 2022 12:13:40 GMT

It's Sky you need to contact. They'll liaise with Openreach. Your broadband service is delivered via the phone line, unless you have a separate fibre optical cable to your home.

Re: Moving external phone line

Fionas16 — Wed, 07 Sep 2022 14:39:49 GMT

Hi @Mark39 thank you for your response. No I dont have a seperate fibre optical cable.

So im guessing I will have to call the general customer service line or is there an option of a chat service with Sky?