topic Re: My landline is not working only in Talk

My landline is not working only

jackie+smout — Wed, 07 Sep 2022 11:16:19 GMT

My landline is not working

no dial tone at all

been like this since yesterday after the thunder ?
thsnks

Jackie smout

Re: My landline is not working only

Daniel0210 — Wed, 07 Sep 2022 11:20:18 GMT

@jackie+smout
Please view and try the troubleshooting on this link if you haven’t already.
https://www.sky.com/help/articles/fix-phone-problems-start

Re: My landline is not working only

jackie+smout — Wed, 07 Sep 2022 11:36:11 GMT

Done this, thank you but still not working

Re: My landline is not working only

Tom-W19 — Wed, 07 Sep 2022 11:40:25 GMT

Hi jackie+smout

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My landline is not working only

Tom-W19 — Wed, 07 Sep 2022 13:02:29 GMT

After speaking with jackie+smout we accessed the account and ran a line test which detected an external fault on the line and we have arranged for an Openreach engineer to resolve this shortly.

It was a pleasure speaking with you jackie+smout and thanks again.