topic Re: Landline not working in Talk

Landline not working

Leab1979 — Tue, 06 Sep 2022 19:29:11 GMT

Been living in our property for a year and a half and never used our landline, just our mobiles. We have sky talk and I presumed we also had an active phone line but tried 2 different brand new phones and both have no dial tone. Really need landline for work so any info would be greatly appreciated.

Re: Landline not working

GD1 — Tue, 06 Sep 2022 19:53:41 GMT

@Leab1979 Does you hub have a voice light on it, if so is it lit?

Re: Landline not working

Leab1979 — Tue, 06 Sep 2022 19:49:25 GMT

@GD1 no I don't think it has a voice light on the hub.

Re: Landline not working

GD1 — Tue, 06 Sep 2022 19:54:12 GMT

@Leab1979 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working

Leab1979 — Tue, 06 Sep 2022 20:05:50 GMT

@GD1 That's great, thanks

Re: Landline not working

Greenfingers001 — Wed, 07 Sep 2022 08:28:51 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Landline not working

Leab1979 — Wed, 07 Sep 2022 09:31:35 GMT

@Greenfingers001 That's great, thanks

Re: Landline not working

Greenfingers001 — Wed, 07 Sep 2022 10:28:15 GMT

Update:

Spoke with @Leab1979 and line check found external faults so engineer booked to perform work outside the property and/or on the network.

Thanks again for the escalation @GD1

Have a great day all 😊

Re: Landline not working

Leab1979 — Wed, 07 Sep 2022 10:30:30 GMT

@Greenfingers001 @GD1 Thanks very much for all your help, much appreciated 🙂