topic Re: Landline not working - check phone line in Talk

Landline not working - check phone line

Elaineg — Mon, 05 Sep 2022 10:23:33 GMT

My landline hasn't been working for a few days. I have tried all the tests but still not working. I am also unable to remove the phone cable from the socket - this seems to have been jammed in from the original installation by open reach. Please can a test be run on the line or someone get in touch with me to fix this. I did fill in an online form but was told this would be 3 days before I get a reply.

Re: Landline not working - check phone line

Highlinder — Mon, 05 Sep 2022 10:50:16 GMT

@ElainegDo you have no other means of contacting Sky to report this fault? Is your broadband working properly?

Re: Landline not working - check phone line

Elaineg — Mon, 05 Sep 2022 10:53:52 GMT

My broadband is working fine. I filled in an online form yesterday but it says 72 hours before they will reply. I can't find a contact number or an online chat to speak to someone

Re: Landline not working - check phone line

Highlinder — Mon, 05 Sep 2022 11:15:03 GMT

@ElainegYou can find a number to call if you are not with Sky mobile at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home

When you call and asked the nature of the call say " Technical ", you maybe asked for a mobile number, give this, but DO NOT hang up and you should be dropped into the queue for an advisor.

Re: Landline not working - check phone line

Elaineg — Mon, 05 Sep 2022 11:28:13 GMT

Found a telephone number and managed to get through straight away. There is a fault with the line and an openreach engineer has been contacted to fix this. Thanks for your response anyway 🙂

Re: Landline not working - check phone line

Highlinder — Mon, 05 Sep 2022 12:21:56 GMT

@ElainegCome back and let us know that you got the issue sorted or need any other help.