topic Re: Broadband and talk package in Talk

Broadband and talk package

Abi+j+87 — Sun, 04 Sep 2022 18:03:32 GMT

Hi sorry if this has already been posted

I have joined sky last month

And I've noted on my package it has broadband and talk

However not been given a landline number

Does broadband and talk mean I also have a landline or do I need to add something else aswell

This is what it shows on my bill

Sky WiFi

FREE

Sky Talk Internet Calls

FREE

Sky Pay As You Talk

FREE

Sky Broadband Ultrafast 1

£24.00

Any help appreciated thanks 😊

Re: Broadband and talk package

GD1 — Sun, 04 Sep 2022 18:13:11 GMT

@Abi+j+87 Have you checked your Broadband and Talk account online? It will show your landline number. Or dial 17070 from your landline.

Re: Broadband and talk package

Abi+j+87 — Sun, 04 Sep 2022 18:09:56 GMT

Hi thanks for response where would I find it on my online account

Re: Broadband and talk package

GD1 — Sun, 04 Sep 2022 18:15:03 GMT

@Abi+j+87 It would be under your prouct settings https://www.sky.com/productsettings/

Re: Broadband and talk package

Abi+j+87 — Sun, 04 Sep 2022 18:18:55 GMT

Thank you have found it 😊

Just bizarre my whole towns area code it 01275 yet mines come up as 01174 🤷‍♀️

Re: Broadband and talk package

TimmyBGood — Mon, 05 Sep 2022 07:06:51 GMT

@Abi+j+87 wrote:

Just bizarre my whole towns area code it 01275 yet mines come up as 01174

I believe those are adjacent exchange areas (Clevedon and Bristol respectively).

Be aware that 'FREE' in the billing description does not mean free calls: it's Sky's incredibly mislead way of indicating that provision of an ability to make voice calls doesn't have a separate charge. You are on a PAYG tariff charged as pence per minute.

Re: Broadband and talk package

Abi+j+87 — Mon, 05 Sep 2022 13:12:06 GMT

Is PAYG the only one they do?

Thanks I didn't realise it was payg

Do yo happen to know the pence per min cost

Re: Broadband and talk package

Mark39 — Mon, 05 Sep 2022 14:48:51 GMT

22p per minute.

You can find a link to the Tariff Guide here: https://www.sky.com/help/articles/sky-talk-tariff-guide

Re: Broadband and talk package

Abi+j+87 — Mon, 05 Sep 2022 17:03:12 GMT

One more question sorry

My new broadband package goes active tomorrow is this when landline then go live at the same time as the broadband

Re: Broadband and talk package

Mark39 — Mon, 05 Sep 2022 18:44:16 GMT

Yes. Previous posts suggest there may be a slight delay before your phone service is fully activated.

Re: Broadband and talk package

TimmyBGood — Tue, 06 Sep 2022 10:47:52 GMT

@Abi+j+87 wrote:

Is PAYG the only one they do?

You can opt to add the following at a fixed monthly cost (note pricing may be out of date) :

Sky Talk Evenings & Weekends Extra

Enjoy inclusive calls to UK landlines and mobiles after 7pm Monday to Friday as well all day at weekends. International landline calls are charged at standard rates and this would cost you an extra £5 a month added onto your selected Sky package.

Sky Talk Anytime Extra

With Sky Anytime Extra you'll receive inclusive calls to both UK landlines and mobiles all throughout the week and at weekends. You'll also get International Calls to over 20 destinations for just 2p a minute and this will set you back just £12 a month on top of the cost of your selected Sky subscription.

Sky Talk International Extra

Stay in touch with loved ones all across the world with Sky Talk International Extra which gives you inclusive international calls to 50 destinations. You don't have to worry about neglecting those at home either with inclusive calls to UK landlines and mobiles at any time, which will only cost you an extra £14 a month!

Re: Broadband and talk package

TimmyBGood — Tue, 06 Sep 2022 10:44:57 GMT

@Abi+j+87 wrote:

I didn't realise it was payg

That's why I really object to Sky prominently displaying 'Free' next to the product names on the bill...