topic Re: Phone line check in Talk

Phone line check

PB101 — Fri, 29 Apr 2022 17:50:52 GMT

I have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I do not have Internet Calls). I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one?

This is the second time in two weeks that my phone line has gone down. Last time it took 6 days to repair it due to Easter weekend. I guess it is going to take another 5 or 6 days to correct the fault this time as it is another Bank Holiday weekend. 😞

Re: Phone line check

Highlinder — Fri, 29 Apr 2022 18:04:59 GMT

@PB101 If you follow through the instructions in the link below. If it brings no resolution and you are not able to contact Sky come back and let us know.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

Re: Phone line check

PB101 — Fri, 29 Apr 2022 18:33:02 GMT

@Highlinder Thanks, yes I went through all that before posting. So am still no further forward and would really like someone at Sky to check out my phoneline and if found to be faulty, arrange a repair.

I did try calling them on my mobile but spent 20 minutes waiting for someone to become available to speak to me, before giving up.

Re: Phone line check

caesarome — Fri, 29 Apr 2022 18:52:20 GMT

@PB101

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Phone line check

PB101 — Fri, 29 Apr 2022 18:57:17 GMT

Thanks @caesarome. Much appreciated.

Re: Phone line check

Mr+Flibbles+86 — Sat, 30 Apr 2022 10:10:36 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Phone line check

Mr+Flibbles+86 — Sat, 30 Apr 2022 16:58:41 GMT

Update - After a private chat a fault was identified and an engineer booked to resolve

Re: Phone line check

Gregl — Wed, 31 Aug 2022 15:20:35 GMT

Hi sorry to hijack this thread - instead of starting my own I seem to be having the same issue. If someone can send me a chat request that would be great as I can't call in obviously!

Re: Phone line check

Mark39 — Wed, 31 Aug 2022 15:31:57 GMT

@Gregl wrote:

Hi sorry to hijack this thread - instead of starting my own I seem to be having the same issue. If someone can send me a chat request that would be great as I can't call in obviously!

Try the line check first (link posted earlier), as if that detects a fault you may be offered the chance to book an engineer there and then.

Re: Phone line check

Gregl — Wed, 31 Aug 2022 16:34:23 GMT

I did that - and nothing. After a few very annoying calls some months back I disconnected the phone as I never use the damn thing. The main reason I went to use the phone was for years and years I have had a v v consistent 80 meg download (usually 77 or 78) but when I looked at the router the other week it was down to 62 Just back from holiday and is still the same today - I am guessing Sky either detected some errors and manually reduced my connection or there could be a fault? Before holliday the connection was really dodgy (just on of those things) and a error was detected and Sky offered an engineer but I was going away the next day. Don't seem to be offered an engineer now! Wondering if the 2 are connected....

Re: Phone line check

Mark39 — Wed, 31 Aug 2022 19:40:13 GMT

@Gregl yes, may well be connected. I'll alert Sky to your post and a Community adviser may be able to help you via a private online chat tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message invitation. Just to let you know, there's likely to be a delay between Sky's responses once the chat is initiated, so go about your day and check back from time to time for an update.

Re: Phone line check

Gregl — Wed, 31 Aug 2022 20:28:11 GMT

That's great really appreciate it!

Re: Phone line check

Greenfingers001 — Thu, 01 Sep 2022 11:04:13 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Phone line check

Mr+Flibbles+86 — Mon, 05 Sep 2022 16:50:23 GMT

Update - This has been answered on a private chat

Re: Phone line check

Gregl — Fri, 14 Oct 2022 17:49:33 GMT

Hi there - I have been crazy busy recently. I am convinced the line isn't working - it always was but since I have tried a few handsets and there is no dialtone what so ever. The Internet is working fine, however. Could this be looked at again please/private conversation started? I can't call you guys as the phone is dead and I think it is expensive from the mobile! Many thanks

Re: Phone line check

Mark39 — Fri, 14 Oct 2022 18:46:52 GMT

How was it left with your last private discussion with Sky?

Re: Phone line check

Gregl — Fri, 14 Oct 2022 19:01:23 GMT

Afraid I didn't get the time to check and the conversation ended I think - all down to me as he was v helpful

Re: Phone line check

Mark39 — Fri, 14 Oct 2022 19:39:11 GMT

@Gregl OK, I've alerted Sky again. Look out for the chat prompt, as before, sometime tomorrow.

Re: Phone line check

Gregl — Fri, 14 Oct 2022 19:47:08 GMT

Thank you very much!!

Re: Phone line check

Mr+Flibbles+86 — Sat, 15 Oct 2022 09:38:47 GMT

Thank you for escalating this. We have sent an invite to chat