topic Re: Sky Talk Query in Talk

Sky Talk Query

Joanne+Devlin — Sat, 27 Aug 2022 06:57:12 GMT

Hi,

Ok, so i've just upgraded to ultrafast 1 and i get free internet calls, so why am i paying for sky talk evening and weekend call package?

Surely if internet calls are free i shouldn't need a call package?

Can someone tell me if this is correct, I'm a bit confused.

Re: Sky Talk Query

Mark39 — Sat, 27 Aug 2022 07:01:46 GMT

Internet calls aren't free, I'm afraid. They're charged in exactly the same way as standard calls are charged, hence the availability of the same call packages.

Re: Sky Talk Query

Joanne+Devlin — Sat, 27 Aug 2022 07:20:16 GMT

Ah ok, as my bill says internet calls are free i assumed i didn't need a call package.

Thanks for clearing that up.

Re: Sky Talk Query

Mark39 — Sat, 27 Aug 2022 08:14:23 GMT

Yes, there have been previous posts on the subject. I agree it's confusing.

Re: Sky Talk Query

TimmyBGood — Tue, 30 Aug 2022 12:21:39 GMT

@Joanne+Devlin

Very confusing, and something I'd hope Ofcom would be interested in. It's the inbound/outbound voice (VOIP) 'service' which is made available 'free' (like WiFi), but calls made from the address are charged for.