https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087227#M76929 <P>It doesn't even get to the shield.</P> Mon, 29 Aug 2022 14:23:04 GMT fionaclace 2022-08-29T14:23:04Z https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087216#M76925 <P>My phone rings once and dumps caller even if they're on my star list... why is this happening?&nbsp;</P> Mon, 29 Aug 2022 14:14:02 GMT https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087216#M76925 fionaclace 2022-08-29T14:14:02Z https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087222#M76926 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2100543">@fionaclace</a>&nbsp;wrote:<BR /> <P>My phone rings once and <STRONG>dumps caller even if they're on my star list.</STRONG>.. why is this happening?&nbsp;</P> <HR /></BLOCKQUOTE> <P>What exactly is happening? Is the call being terminated before it's intercepted by the Shield? Or after?</P> <P>&nbsp;</P> <P>I'm wondering about a line fault, rather than a Shield problem.</P> Mon, 29 Aug 2022 14:19:18 GMT https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087222#M76926 Mark39 2022-08-29T14:19:18Z https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087223#M76927 <P>No the call is terminated after 1 ring, no one can ring through at all. I've even tried from my own mobile and it terminates me after 1 ring!</P> Mon, 29 Aug 2022 14:21:02 GMT https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087223#M76927 fionaclace 2022-08-29T14:21:02Z https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087225#M76928 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639">@Mark39</a>&nbsp;</P> Mon, 29 Aug 2022 14:22:05 GMT https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087225#M76928 fionaclace 2022-08-29T14:22:05Z https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087227#M76929 <P>It doesn't even get to the shield.</P> Mon, 29 Aug 2022 14:23:04 GMT https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087227#M76929 fionaclace 2022-08-29T14:23:04Z https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087242#M76930 <P>It sounds like a line fault that you would need to report to Sky, in that case.</P> Mon, 29 Aug 2022 14:40:17 GMT https://helpforum.sky.com/t5/Talk/Help-Sky-Shield-no-calls-getting-through/m-p/4087242#M76930 Mark39 2022-08-29T14:40:17Z