https://helpforum.sky.com/t5/Talk/Lost-phone-connection/m-p/4084977#M76877 <P>&nbsp;BT came and spent 4 hours trying to sort it out but couldn't manage it . BT now say ask SKY to check if case open if so Sky should chase it with BT to arrange another visit ( by a more highly experienced engineer) . How do I get SKY to check that ? ( other than waiting for 30 minutes for them to respond while I'm hanging on on my mobile )&nbsp;</P> Fri, 26 Aug 2022 12:51:53 GMT Otoboi 2022-08-26T12:51:53Z https://helpforum.sky.com/t5/Talk/Lost-phone-connection/m-p/4084977#M76877 <P>&nbsp;BT came and spent 4 hours trying to sort it out but couldn't manage it . BT now say ask SKY to check if case open if so Sky should chase it with BT to arrange another visit ( by a more highly experienced engineer) . How do I get SKY to check that ? ( other than waiting for 30 minutes for them to respond while I'm hanging on on my mobile )&nbsp;</P> Fri, 26 Aug 2022 12:51:53 GMT https://helpforum.sky.com/t5/Talk/Lost-phone-connection/m-p/4084977#M76877 Otoboi 2022-08-26T12:51:53Z https://helpforum.sky.com/t5/Talk/Lost-phone-connection/m-p/4084994#M76878 <P>You'll need to call, but if Openreach's visit was today, you might want to leave it until tomorrow, as Opemreach won't update Sky until this evening.</P> Fri, 26 Aug 2022 13:17:44 GMT https://helpforum.sky.com/t5/Talk/Lost-phone-connection/m-p/4084994#M76878 Mark39 2022-08-26T13:17:44Z