topic Re: I cannot make or receive calls in Talk

I cannot make or receive calls

Mr+muir — Tue, 23 Aug 2022 18:59:44 GMT

My landline is not allowing me to make or receive calls

Re: I cannot make or receive calls

Highlinder — Tue, 23 Aug 2022 19:10:42 GMT

@Mr+muir Did this just happen out of the blue, or have you just joined Sky or upgraded your package with Sky?

Re: I cannot make or receive calls

Mr+muir — Tue, 23 Aug 2022 19:20:14 GMT

Out of the blue, lanline has a dial tone

Re: I cannot make or receive calls

Highlinder — Tue, 23 Aug 2022 19:23:52 GMT

@Mr+muirCould you please run the phone-line test.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: I cannot make or receive calls

Mr+muir — Tue, 23 Aug 2022 19:27:18 GMT

I had already tried that, is there a way to run a test on the phone line?

Re: I cannot make or receive calls

Highlinder — Tue, 23 Aug 2022 19:37:20 GMT

@Mr+muirYou had not said that you had ran the phone-line test. Do you have another means to call Sky to report this fault?

Re: I cannot make or receive calls

Mr+Flibbles+86 — Wed, 24 Aug 2022 09:26:17 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I cannot make or receive calls

Mr+Flibbles+86 — Fri, 26 Aug 2022 09:45:19 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks