topic Re: Line problems in Haywards Heath , West Sussex ? in Talk

Line problems in Haywards Heath , West Sussex ?

Otoboi — Tue, 23 Aug 2022 15:45:50 GMT

Phone is dead and Sky say they're on training so can't respond in less than 30 minutes . Am I alon with a phone problem or is it perhaps an area issue?

Re: Line problems in Haywards Heath , West Sussex ?

caesarome — Tue, 23 Aug 2022 17:01:03 GMT

An area issues will be posted here:

https://www.sky.com/help/servicestatus/your-services/talk

Re: Line problems in Haywards Heath , West Sussex ?

Joff3WC — Thu, 25 Aug 2022 15:40:27 GMT

Haywards Heath outage talk and broadband since 8/8. Supposed to have been fixed 24/8. Now saying no news and I'll just have to wait! Mobile mast outage to 27/8 too so I can't ring them at home. Appalling way to treat customers. If ever asked for a recommendation it won't be positive!

Re: Line problems in Haywards Heath , West Sussex ?

Daniel0210 — Thu, 25 Aug 2022 15:46:58 GMT

@Joff3WC

Have you reported your particular outage to Sky? See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).

Re: Line problems in Haywards Heath , West Sussex ?

Joff3WC — Thu, 25 Aug 2022 15:56:40 GMT

Hi, thanks. All reported. Openreach supposed to fix it yesterday. We now don't have an update what is wrong or a date to fix it. Compensation isn't much and now the complaints team say it's my job to keep checking with them and they won't keep me up to date. New companies are coming to Haywards Heath, not a moment too soon for Sky to realise customer service is important.

Re: Line problems in Haywards Heath , West Sussex ?

Mark39 — Thu, 25 Aug 2022 16:09:45 GMT

I imagine it's an Openreach issue which means all providers are likely to be affected.

Regrettably Openreach are poor at keeping service providers like Sky updated on progress, which is why there's no news.

Re: Line problems in Haywards Heath , West Sussex ?

Joff3WC — Thu, 25 Aug 2022 16:17:05 GMT

Thanks Mark39, that may be the case (Openreach actually came to the street yesterday) but having been out since 8/8 and deadline passed Sky are saying it's my job to keep checking with them not theirs to keep me informed. That's the issue I have with them.