topic Re: Phone’s crackling in Talk

Phone’s crackling

Nirmalaben+Mistry — Thu, 18 Aug 2022 11:51:27 GMT

I have been having problems with my home phone crackling and can not hear other person speaking. It has gone worst for last few days.

Re: Phone’s crackling

Mark39 — Thu, 18 Aug 2022 13:12:09 GMT

You'll need to report it to Sky so that it can be looked at.

If you have no alternative way of calling them, we can alert Sky who may be able to help via a private online chat here. Note that an online chat won't be in real time, and there are likely to be delays between Sky's responses. If you would like us to alert Sky, let us know.

Re: Phone’s crackling

Daniel0210 — Thu, 18 Aug 2022 14:59:22 GMT

@Nirmalaben+Mistry

Apparently if you dial 17070 from your landline phone, then select quiet line test and immediately put the phone on mute or secrecy, if it still crackles its a line fault and you would need to call Sky.

Re: Phone’s crackling

Tom-W19 — Fri, 19 Aug 2022 12:03:40 GMT

Hi Nirmalaben+Mistry

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone’s crackling

dmy24 — Sun, 21 Aug 2022 15:00:37 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂