topic Re: 2nd landline phone not working in Talk

2nd landline phone not working

Buxman — Sat, 20 Aug 2022 17:44:30 GMT

Hello

New customer here, I think this cannot be fixed.

On my old provider the phone and broadband plugs went into the 2 socket splitter box, that box plugged into the wall socket.

Now downstairs the phone is plugged into the router, that phone is OK but of course the landline phone up stairs will not work.

Thanks to all that reply, Buxman

Re: 2nd landline phone not working

Mark39 — Sat, 20 Aug 2022 18:49:25 GMT

Two possibilites I can think of for how to resolve this:

1. Run a new extension cable from the router to the upstairs phone

2. Try a cordless phone - the base station plugs into the router, and you can place the handset or handsets (kits with more than one handset are available) wherever you wish,

Re: 2nd landline phone not working

Buxman — Sat, 20 Aug 2022 18:55:43 GMT

Thanks for the reply Mark.

I think I am looking at my existing cordless phone being left on the upstairs landing window sill with

both bedroom doors left open.

Don't really want an extension cable running upstairs.

Thanks again, Buxman

Re: 2nd landline phone not working

Buxman — Sun, 21 Aug 2022 11:26:12 GMT

Mark39

Help! Wifey not happy with this.

Can I go back to how it was before? Phone and broadband going into the splitter box?

Splitter box into the wall socket?

That way I should get the upstairs phone working again.

Regards, Buxman

Re: 2nd landline phone not working

Daniel0210 — Sun, 21 Aug 2022 11:35:32 GMT

@Buxman

Have a look at the pinned thread at the top of the Sky Talk forum page

https://helpforum.sky.com/t5/Talk/Sky-Internet-Calls-VOIP/td-p/3144713

Re: 2nd landline phone not working

Buxman — Sun, 21 Aug 2022 12:09:01 GMT

@Daniel0210

Thanks for the reply but that post did not answer my last post, going back to how it was before.

Regards, Buxman

Re: 2nd landline phone not working

Mark39 — Sun, 21 Aug 2022 12:19:04 GMT

@Buxman wrote:

Can I go back to how it was before? Phone and broadband going into the splitter box

You would need to check with Sky, but it's unlikely to be possible I'm afraid.

Re: 2nd landline phone not working

Buxman — Sun, 21 Aug 2022 12:55:46 GMT

OK @Mark39, will do.

Re: 2nd landline phone not working

Daniel0210 — Sun, 21 Aug 2022 12:55:49 GMT

@Buxman

I agree with @Mark39 Providers are moving away from that set up ready for the big switch off in a couple of years.

Re: 2nd landline phone not working

Buxman — Mon, 22 Aug 2022 09:21:14 GMT

@Daniel0210 and @Mark39

Can you please tell me what is the 'big switch off in 2 years' you mentioned.

Regards, Buxman

Re: 2nd landline phone not working

Daniel0210 — Mon, 22 Aug 2022 09:36:00 GMT

@Buxman

Basically all landline phones must move to a system like you've just moved to by late 2025 I think it is. This Ofcom article may explain easier than I can.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/future-of-landline-calls

and this article on the top of the Sky Talk forum page.

https://helpforum.sky.com/t5/Talk/Sky-Internet-Calls-VOIP/td-p/3144713

Re: 2nd landline phone not working

Buxman — Mon, 22 Aug 2022 09:41:01 GMT

OK @Daniel0210 Thank you.