topic Re: Fault with landline in Talk https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079250#M76729 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620884">@Michelle+TG</a>Does your router have a voice light on it?</P> Sat, 20 Aug 2022 07:44:55 GMT Highlinder 2022-08-20T07:44:55Z Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079016#M76719 <P>We have a fault on our landline.&nbsp; Error message coming up is line cord error please check.&nbsp; No dial tone.&nbsp; We have unplugged everything and tried the phone in the master socket and still have no dial tone.</P> Fri, 19 Aug 2022 17:11:00 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079016#M76719 Michelle+TG 2022-08-19T17:11:00Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079021#M76720 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620884">@Michelle+TG</a>Did this just happen out of the blue or have you just joined Sky or upgraded?</P> Fri, 19 Aug 2022 17:23:45 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079021#M76720 Highlinder 2022-08-19T17:23:45Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079248#M76728 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;we moved our landline over to Sky and upgraded to Superfast broadband on Monday. Everything was working ok until yesterday.&nbsp; Broadband is working just the phone has no dial tone.&nbsp;&nbsp;</P> Sat, 20 Aug 2022 07:38:30 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079248#M76728 Michelle+TG 2022-08-20T07:38:30Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079250#M76729 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620884">@Michelle+TG</a>Does your router have a voice light on it?</P> Sat, 20 Aug 2022 07:44:55 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079250#M76729 Highlinder 2022-08-20T07:44:55Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079253#M76730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;just checked and the voice light on the router is not lit</P> Sat, 20 Aug 2022 07:57:43 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079253#M76730 Michelle+TG 2022-08-20T07:57:43Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079324#M76732 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620884">@Michelle+TG</a>&nbsp; Have you tried re-starting the router after your upgrade to see if the voice light comes on?</P><P>&nbsp;</P><P>Also if this is a fault do you have any other way of contacting Sky to report this fault?</P> Sat, 20 Aug 2022 09:35:27 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079324#M76732 Highlinder 2022-08-20T09:35:27Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079364#M76733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;, many thanks for your replies.&nbsp; I've just phoned sky who have advised there is an external fault on the line.&nbsp; Thanks again</P> Sat, 20 Aug 2022 10:15:44 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079364#M76733 Michelle+TG 2022-08-20T10:15:44Z Re: Fault with landline https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079373#M76734 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3620884">@Michelle+TG</a>&nbsp; That is good to see that the fault has been found and has been logged to be fixed.</P> Sat, 20 Aug 2022 10:25:32 GMT https://helpforum.sky.com/t5/Talk/Fault-with-landline/m-p/4079373#M76734 Highlinder 2022-08-20T10:25:32Z