topic Landline phone not working in Talk

Landline phone not working

AshU — Thu, 18 Aug 2022 14:49:19 GMT

I have plugged the house phone into the back of the router and the voice light is green. I can make outbound calls, however, I can't accept inbound calls. When you phone the landline it doesn't even phone/ring. Any help would be great?

Re: Landline phone not working

Daniel0210 — Thu, 18 Aug 2022 14:54:49 GMT

@AshU

This may be connected to your post on the Broadband forum. Have you just / are you in the process of changing provider to Sky? Dial 17070 from your landline. Does it tell you your correct landline number?

Re: Landline phone not working

Highlinder — Thu, 18 Aug 2022 14:55:30 GMT

@AshU Have you tried another phone in the back of the router other than the one you have?

Re: Landline phone not working

Mark39 — Thu, 18 Aug 2022 14:58:21 GMT

@AshU previous posts suggest it can be 24 hours before activation is fully complete, so if your activation date is today, it may not be until tomorrow thay your phone service is fully functional.

Re: Landline phone not working

AshU — Thu, 18 Aug 2022 16:26:41 GMT

When I phone that number it rings and appears to answer but there is no reply.

Re: Landline phone not working

SimonW12 — Tue, 17 Sep 2024 18:10:39 GMT

I am unable to make any outbound landline phone calls, inbound is ok. I am vulnerable adult and sky-s virtual assistant is not helpful. Please help

Re: Landline phone not working

Daniel0210 — Tue, 17 Sep 2024 18:12:17 GMT

@SimonW12 wrote:

I am vulnerable adult

@SimonW12
It could be worth considering registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance

Re: Landline phone not working

SimonW12 — Tue, 17 Sep 2024 18:15:25 GMT

I NEED the phone to work, non negotiable

Re: Landline phone not working

Daniel0210 — Tue, 17 Sep 2024 18:17:19 GMT

@SimonW12

I've removed your other post as I'd already offered advice on this one. Please remember we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Re: Landline phone not working

Daniel0210 — Tue, 17 Sep 2024 18:19:20 GMT

@SimonW12

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline phone not working

SimonW12 — Tue, 17 Sep 2024 18:19:30 GMT

I need a Sky human being to address this problem, it is urgent

Re: Landline phone not working

Daniel0210 — Tue, 17 Sep 2024 18:21:49 GMT

@SimonW12

Try the link in my last post. After that come back on this thread if you still need help and we may be able to escalate your issue to Sky but contact won't be tonight.

Re: Landline phone not working

SimonW12 — Tue, 17 Sep 2024 18:22:15 GMT

I already did all that, got the virtual assistant which is useless, need a sky human being

Re: Landline phone not working

SimonW12 — Tue, 17 Sep 2024 18:24:01 GMT

I did try that, no luck, thank you for trying tho. this needs a Sky human, as I've said all along

Re: Landline phone not working

Daniel0210 — Tue, 17 Sep 2024 18:24:40 GMT

@SimonW12

You don't appear to be fully reading the replies. Do you want your post escalating to Sky. They will be able to check your line and if an external line fault is found they will pass it to Openreach to investigate.