topic Re: I am unable to make or receive calls on my landline and have no dialling tone in Talk

I am unable to make or receive calls on my landline and have no dialling tone

gambler2022 — Wed, 10 Aug 2022 16:50:16 GMT

I have tried sky help but to no avail, not having a mobile I am screwed in the case of an emergency.

Any help would be gratefully received

Re: I am unable to make or receive calls on my landline and have no dialling tone

Highlinder — Wed, 10 Aug 2022 17:06:59 GMT

@gambler2022Could you please run through the instructions in the link below. If this does not give you the ability to book an engineer come back to us.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

Re: I am unable to make or receive calls on my landline and have no dialling tone

Highlinder — Wed, 10 Aug 2022 21:46:01 GMT

@gambler2022 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will most likely happen sometime tomorrow, being the 11th August.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I am unable to make or receive calls on my landline and have no dialling tone

Greenfingers001 — Thu, 11 Aug 2022 10:51:24 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: I am unable to make or receive calls on my landline and have no dialling tone

gambler2022 — Thu, 11 Aug 2022 13:10:07 GMT

Thank you

Not sure how sky will get in touch as when I signed up to the community it wouldn't let me use my sky email instead I had to use an old email address and the company are no lonnger live.

Re: I am unable to make or receive calls on my landline and have no dialling tone

Highlinder — Thu, 11 Aug 2022 13:12:34 GMT

@gambler2022If you look at the link that I posted it shows you what to look out for.

Re: I am unable to make or receive calls on my landline and have no dialling tone

gambler2022 — Thu, 11 Aug 2022 20:54:33 GMT

Thank you, I have sent a message, and hope to get this resolved as soon as possible

Re: I am unable to make or receive calls on my landline and have no dialling tone

Mr+Flibbles+86 — Sat, 13 Aug 2022 16:55:48 GMT

Update - After a private chat this has been raised to the Network escalations team to investigate further.

Re: I am unable to make or receive calls on my landline and have no dialling tone

gambler2022 — Wed, 17 Aug 2022 09:35:46 GMT

Openreach have just been and sorted out my problem, even though Sky did 2 line tests which came back with no fault it turned out to be an issue at the exchange .

Just like to thank all who helped.