topic Re: Master Socket - Booking System to Openreach down? in Talk

Master Socket - Booking System to Openreach down?

Newie — Tue, 09 Aug 2022 13:55:31 GMT

Looking to get a master socket relocated as current one nowhere near a power supply however being told by Sky that the booking system they use with openreach is down and has been for months. Anyone else having this issue?

Re: Master Socket - Booking System to Openreach down?

caesarome — Tue, 09 Aug 2022 17:02:18 GMT

That sounds odd, have you tried calling them again about this ?

Re: Master Socket - Booking System to Openreach down?

Newie — Wed, 10 Aug 2022 08:48:47 GMT

Have tried a couple of times now, told the same think unfortunately although I will try again today

Re: Master Socket - Booking System to Openreach down?

Mark39 — Wed, 10 Aug 2022 10:40:55 GMT

There have been a few instances reported on the forum but nothing previously to suggest the system has been down continuously for months. Yes, give Sky another call.

Re: Master Socket - Booking System to Openreach down?

Newie — Wed, 10 Aug 2022 16:49:43 GMT

The advisor I spoke to today was a little more helpful. He advised that Openreach have suspneded relocations of master sockets on SOGEA (Single Order Generic Ethernet Access) phone lines. A qucik google and seems this is a dedicated Broadband line and the phone will now work via internet only as Openreach are phasing out the copper network and traditional telephone line.