topic Re: Sky Talk 1471 service not working in Talk

Sky Talk 1471 service not working

Topside — Wed, 03 Aug 2022 14:23:29 GMT

I've only been with Sky for about a month now. When I first changed I checked the 1471 servise was working OK - which it was.

About a week ago the service appears to have stopped. If I dial 1471 there is a short delay then a constant tone starts.

Can anyone help please.

Re: Sky Talk 1471 service not working

Mark39 — Wed, 03 Aug 2022 14:40:52 GMT

That's not a commonly reported fault, and I think you'll need to report it to Sky.

We can alert them here and they may be able to help via a private online chat over the next day or so.

Or you could give them a call on 150, which is likely to be quicker (though I've seen posts saying tje call centres are temporarily not taking calls).

Let us know.

Re: Sky Talk 1471 service not working

Corbie+123 — Wed, 03 Aug 2022 21:04:44 GMT

I've got exactly the same problem.

Re: Sky Talk 1471 service not working

caesarome — Wed, 03 Aug 2022 21:18:25 GMT

If you read the post above by @Mark39 and let us know what you want us to do as you can phone in yourself about this (free number 150) or we can alert the messaging team and they will contcat you via this forum.

Re: Sky Talk 1471 service not working

Topside — Wed, 03 Aug 2022 21:53:44 GMT

I think I would prefer contact here by the messaging team if that's possible.

Thank you.

Re: Sky Talk 1471 service not working

Corbie+123 — Wed, 03 Aug 2022 23:17:18 GMT

So would I.

Re: Sky Talk 1471 service not working

Mark39 — Thu, 04 Aug 2022 08:02:40 GMT

@Topside wrote:

I think I would prefer contact here by the messaging team if that's possible.

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via the forum later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message inviting you to a private online chat. Just so you know, it's not a synchronous service, so the responses from Sky may not be immediate.

Re: Sky Talk 1471 service not working

Mark39 — Thu, 04 Aug 2022 07:59:53 GMT

@Corbie+123 wrote:

So would I.

I've flagged your post to. See below for what to look out for.

Re: Sky Talk 1471 service not working

Greenfingers001 — Thu, 04 Aug 2022 09:43:46 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Sky Talk 1471 service not working

keezee — Thu, 04 Aug 2022 16:36:22 GMT

i have the same problem what can i do

Re: Sky Talk 1471 service not working

keezee — Thu, 04 Aug 2022 16:38:09 GMT

Can you send me an invite i have the same problem thanks

Re: Sky Talk 1471 service not working

caesarome — Thu, 04 Aug 2022 18:27:10 GMT

@keezee

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Talk 1471 service not working

keezee — Thu, 04 Aug 2022 18:34:21 GMT

ok thanks has the customer service closed now because i was talking on facebook and they told me there putting me through to an asvisor and to hang on

Re: Sky Talk 1471 service not working

Greenfingers001 — Fri, 05 Aug 2022 11:37:18 GMT

Thank you for escalating this. We have sent @keezee an invite to chat 🙂

Re: Sky Talk 1471 service not working

BRONX+BOMBER — Sat, 06 Aug 2022 10:56:22 GMT

I have the same problem i.e. 1471 not working

Re: Sky Talk 1471 service not working

caesarome — Sat, 06 Aug 2022 12:21:48 GMT

@BRONX+BOMBER

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Talk 1471 service not working

Lisa-P1987 — Sat, 06 Aug 2022 12:36:53 GMT

Thank you for escalating this. We have sent BRONX+BOMBER an invite to chat 🙂

Re: Sky Talk 1471 service not working

MohanR123 — Sat, 06 Aug 2022 15:49:35 GMT

I also have the same problem, is someone able to contact me? Finding it difficult to get through to call centre. Thanks in advance

Re: Sky Talk 1471 service not working

Tom-W19 — Mon, 08 Aug 2022 10:36:03 GMT

After speaking with keezee we checked the account and this had already been raised to our Network Team to investigate and resolve shortly.

Thank you for using the Sky Community Forum keezee.

Re: Sky Talk 1471 service not working

BRONX+BOMBER — Mon, 08 Aug 2022 13:54:17 GMT

Thanks for the update