https://helpforum.sky.com/t5/Talk/phone-line-is-not-working/m-p/4068812#M76489 <P>Hi,&nbsp;</P><P>my Grandmothers phone line is not working. She can't make or receive calls. She relies on the phone line for her personal alarm system at home, incase she falls etc, so we need it sorted asap.&nbsp;<BR />thanks&nbsp;</P> Sun, 07 Aug 2022 12:19:40 GMT Bowpeep85 2022-08-07T12:19:40Z https://helpforum.sky.com/t5/Talk/phone-line-is-not-working/m-p/4068812#M76489 <P>Hi,&nbsp;</P><P>my Grandmothers phone line is not working. She can't make or receive calls. She relies on the phone line for her personal alarm system at home, incase she falls etc, so we need it sorted asap.&nbsp;<BR />thanks&nbsp;</P> Sun, 07 Aug 2022 12:19:40 GMT https://helpforum.sky.com/t5/Talk/phone-line-is-not-working/m-p/4068812#M76489 Bowpeep85 2022-08-07T12:19:40Z https://helpforum.sky.com/t5/Talk/phone-line-is-not-working/m-p/4068814#M76490 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3614574">@Bowpeep85</a>&nbsp;</P> <P>We are customers here so you aren't reporting anything to Sky on the forum. Is her Sky broadband working okay? Has she got other means to report it to Sky? Are you already an authorised person on her account to speak to Sky on her behalf and you know the answers to her security questions?&nbsp;</P> Sun, 07 Aug 2022 12:29:32 GMT https://helpforum.sky.com/t5/Talk/phone-line-is-not-working/m-p/4068814#M76490 Daniel0210 2022-08-07T12:29:32Z