topic Re: Want to report land line outage. Phone line went dead 1st August 22 in Talk

Want to report land line outage. Phone line went dead 1st August 22

Dbg1 — Tue, 02 Aug 2022 13:55:51 GMT

Land line went dead 1st August 22 - Service status indicates no problems - it lies!

There is no simple way to report a fault and gave up listening to suicide music while trying to report.

A simple email address for reporting faults would be beneficial.

Sky - please sort this out

Re: Want to report land line outage. Phone line went dead 1st August 22

Daniel0210 — Tue, 02 Aug 2022 11:48:07 GMT

@Dbg1

We are customers here like yourself. Sky don't use email as a general method of communication. If you are trying to call Sky from your mobile you will have to persevere on the phone I'm afraid. The quieter times are apparently just after 7am or mid evening.

Re: Want to report land line outage. Phone line went dead 1st August 22

Tom-W19 — Tue, 02 Aug 2022 12:12:54 GMT

Hi Dbg1

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Want to report land line outage. Phone line went dead 1st August 22

Kirsty+S27 — Tue, 02 Aug 2022 13:56:17 GMT

Edited post in error - amended.

Re: Want to report land line outage. Phone line went dead 1st August 22

Dbg1 — Tue, 02 Aug 2022 18:26:07 GMT

Have been contacted and had long private chat with Tom. The upshot is they cannot arrange for engineer from Openreach until they have exhausted all other possibilities. They concede it may well be an outage and Openreach has not updated their systems to acknowledge it as yet.

The only reason I have the Broadband & Talk as part of my package is sentimentality for a telephone number that I have had for over 40 years. We now all use mobile phones so I don't think I will be renewing that part of the package. Now comes the fun part of trying to cancel

Re: Want to report land line outage. Phone line went dead 1st August 22

6677 — Tue, 02 Aug 2022 19:19:27 GMT

I am having the same problem and getting nowhere with the help options.

Re: Want to report land line outage. Phone line went dead 1st August 22

Lisa-P1987 — Sat, 06 Aug 2022 13:34:12 GMT

Update - spoken to Dbg1, after some checks, we have booked an external engineer which has a turn around of 3-5 working days. 🙂

Re: Want to report land line outage. Phone line went dead 1st August 22

Dbg1 — Mon, 08 Aug 2022 18:36:27 GMT

Thank you Lisa

Hopefully my line will be back working sometime this week. Still no line as at 20:30 Monday 8th April

Line has been down since 1st August

Re: Want to report land line outage. Phone line went dead 1st August 22

Dbg1 — Fri, 12 Aug 2022 13:51:38 GMT

Pleased to report that my land line came back into use 10:00 12th August.

That make 11 days outage. Hopefully Sky will reimburse

Re: Want to report land line outage. Phone line went dead 1st August 22

Daniel0210 — Fri, 12 Aug 2022 13:57:36 GMT

@Dbg1 wrote:

Pleased to report that my land line came back into use 10:00 12th August.

That make 11 days outage. Hopefully Sky will reimburse

@Dbg1
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).

Re: Want to report land line outage. Phone line went dead 1st August 22

Dbg1 — Sat, 13 Aug 2022 13:33:19 GMT

Hello Lisa

The phone is fixed as I mentioned in an earliar post.

Please tell whoever is sending me texts asking for me to ring and speak to an expert to help resolve the problem