topic SkyTalk incoming calls cut off after 2 rings in Talk

SkyTalk incoming calls cut off after 2 rings

JCH54 — Sat, 06 Aug 2022 08:38:32 GMT

We have SkyTalk Shield which has been working well for over 2 years.

Now suddenly various callers report that when calling our number, it

rings twice, then hangs up.

I reported this in a conversation with Sky on Tuesday and was told an engineer would fixIt within 2 working days. It is now Saturday and it is still not working. We have had no further communication from Sky.

Can anyone help?

Re: SkyTalk incoming calls cut off after 2 rings

Mark39 — Sat, 06 Aug 2022 08:41:10 GMT

While it's often quicker, it can be up to 5 working days before an Openreach engineer investigates, so it may be early next week before they take a look.

Re: SkyTalk incoming calls cut off after 2 rings

Daniel0210 — Sat, 06 Aug 2022 10:08:12 GMT

@JCH54

You won't necessarily have an update from Sky now the fault has been forwarded to Openreach. Regarding the post from @Mark39 the emphasis is on working days so not including today or tomorrow.