topic Re: Phone line not working in Talk

Phone line not working

Gkettlewell58 — Mon, 25 Jul 2022 15:13:24 GMT

My landline is now working. I cannot receive calls or make them

Re: Phone line not working

caesarome — Mon, 25 Jul 2022 15:26:27 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/check-your-phone-line

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phone line not working

Mr+Flibbles+86 — Tue, 26 Jul 2022 08:29:47 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone line not working

Lisa-P1987 — Tue, 26 Jul 2022 15:58:35 GMT

Update - Spoken to Gkettlewell58, after a few checks, our service checker found an outside fault which we have booked Openreach for.

Expected resolution is 2 working days, upto 5 working days in some cases. 🙂

Re: Phone line not working

Gkettlewell58 — Wed, 03 Aug 2022 13:04:40 GMT

Hi can I have an update please. My phoneline is still not working and neither is my Internet now.

Re: Phone line not working

Lisa-P1987 — Wed, 03 Aug 2022 13:33:22 GMT

Hi there Gkettlewell58, it is normally 5 working days for openreach external faults which would have been yesterday, So I will escalate your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone line not working

Tom-W19 — Fri, 05 Aug 2022 15:21:05 GMT

After starting the private chat with Gkettlewell58 the issue had already been resolved.

Thanks for using the Sky Community Forum.