topic Landline not working on return, was working before in Talk

Landline not working on return, was working before

Southwest39 — Sun, 31 Jul 2022 19:09:48 GMT

Please help, my landline is not working, although working yesterday. Believe Sky connection is the fault. Your help required immediately.

Re: Landline not working on return, was working before

SKY1992bf — Sun, 31 Jul 2022 19:12:51 GMT

@Southwest39 you need to report it directly to sky, we are primarily a customer helps customer forum only with no account access

Re: Landline not working on return, was working before

caesarome — Sun, 31 Jul 2022 19:18:48 GMT

@Southwest39

Does your broadband hub have a voice light on it and if it does is it lit up ?

Re: Landline not working on return, was working before

Southwest39 — Sun, 31 Jul 2022 19:25:41 GMT

No it doesn't! What next!

Re: Landline not working on return, was working before

SKY1992bf — Sun, 31 Jul 2022 19:27:41 GMT

@caesarome wrote:
@Southwest39
Does your broadband hub have a voice light on it and if it does is it lit up ?

post unmarked as the answer because it doesn't provide a solution to the issue at hand

Re: Landline not working on return, was working before

caesarome — Sun, 31 Jul 2022 20:55:47 GMT

@Southwest39 wrote:

No it doesn't! What next!

To be clear as you say that it does have a voice light and that it isn't lit, if so try rebooting the hub by unplugging it then powering it back up a few minutes later.