topic Phone not working in Talk

Phone not working

Lulu69 — Sun, 31 Jul 2022 10:27:42 GMT

Hi, my phoneline isn't working and is showing amber on my box. Instructions say to disconnect all devices. Do I just unplug everything or just turn power off?

Re: Phone not working

Highlinder — Sun, 31 Jul 2022 10:51:12 GMT

@Lulu69Have you tried to reboot the router to see if the voice light goes green again?

Re: Phone not working

Lulu69 — Sun, 31 Jul 2022 11:15:13 GMT

All sorted now. Thank you.

Re: Phone not working

Highlinder — Sun, 31 Jul 2022 14:25:02 GMT

@Lulu69What did you do to sort it, so that anyone else looking might be able to use your solution.

Re: Phone not working

Lulu69 — Sun, 31 Jul 2022 15:23:06 GMT

To rectify the problem we unplugged the blue cable , then pressed the reset button for 10 seconds. Put the cable back in and all the lights on the front of the box came back on and phone worked.