https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062448#M76350 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3610420">@JimH1964.</a>&nbsp;</P> <P>&nbsp;</P> <P>You could try this online diagnostic test</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line" target="_blank">https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line</A></P> Sat, 30 Jul 2022 16:31:23 GMT cookiemonsteruk 2022-07-30T16:31:23Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062436#M76348 <P>My phone line is not working can't call or receive calls ,no diling tone</P> Sat, 30 Jul 2022 16:23:54 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062436#M76348 JimH1964. 2022-07-30T16:23:54Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062437#M76349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3610420">@JimH1964.</a>&nbsp;</P> <P>&nbsp;</P> <P>Is your broadband working as normal?</P> Sat, 30 Jul 2022 16:25:20 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062437#M76349 cookiemonsteruk 2022-07-30T16:25:20Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062448#M76350 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3610420">@JimH1964.</a>&nbsp;</P> <P>&nbsp;</P> <P>You could try this online diagnostic test</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line" target="_blank">https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line</A></P> Sat, 30 Jul 2022 16:31:23 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062448#M76350 cookiemonsteruk 2022-07-30T16:31:23Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062453#M76351 <P>I did all the tests no luck ,I even purchased a new phone , broadband is ok</P> Sat, 30 Jul 2022 16:38:39 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062453#M76351 JimH1964. 2022-07-30T16:38:39Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062455#M76352 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3610420">@JimH1964.</a>&nbsp;</P> <P>&nbsp;</P> <P>If you have any other means of contacting sky you can do so on&nbsp;150 from a sky landline or mobile or<BR />zero three three three seven five nine one zero one eight from any other phone <BR /><BR />Or if in Ireland<BR /><BR />Call sky ireland on<BR /><BR />08.185.00.27.2<BR />Remove all the full stops</P> <P>&nbsp;</P> <P>If not we can escalate direct to sky</P> Sat, 30 Jul 2022 16:41:49 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062455#M76352 cookiemonsteruk 2022-07-30T16:41:49Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062459#M76353 <P>Ok thanks for the help&nbsp;</P> Sat, 30 Jul 2022 16:48:54 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062459#M76353 JimH1964. 2022-07-30T16:48:54Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062731#M76354 <P>Still not working <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span></P> Sun, 31 Jul 2022 00:14:11 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062731#M76354 JimH1964. 2022-07-31T00:14:11Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062755#M76355 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3610420">@JimH1964.</a>&nbsp;what did Sky say when you reported the fault?. If the issue requires action by Openreach you need to be aware thst their dnginers were/are striking on 29th July and 1st August.&nbsp;</P> Sun, 31 Jul 2022 06:15:02 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062755#M76355 Chrisee 2022-07-31T06:15:02Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062948#M76359 <P>Hi JimH1964</P><P>&nbsp;</P><P>I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P><P>Just look out for the blue bubble to start the conversation.</P><P>&nbsp;</P><P>Here's more information on how Community Messaging works -&nbsp;<A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 31 Jul 2022 10:35:18 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4062948#M76359 Tom-W19 2022-07-31T10:35:18Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4063081#M76363 <P>After speaking with JimH1964 we accessed the account and ran a line test which detected an external fault and we have arranged for Openreach to resolve this shortly.</P><P>It was a pleasure speaking with you JimH1964 and thanks again.</P> Sun, 31 Jul 2022 12:33:09 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4063081#M76363 Tom-W19 2022-07-31T12:33:09Z