topic Re: Phone not working in Talk

Phone not working

Bestiacub — Tue, 18 Jan 2022 12:22:10 GMT

My home has three landline phone sets (as well as Sky TV and Broadband) ; the two downstairs are working OK but the one upstairs suddenly stopped giving a dialling tone and remains "dead". It is a BT Duet 210 corded phone.

Re: Phone not working

caesarome — Tue, 18 Jan 2022 12:52:23 GMT

Can you try one of the other phones there because as the other two work then the fault would be inside your home, perhaps with the phone itself.

Re: Phone not working ITS URGENT WE ARE BOTH DISABLED IN OUR MID 80 H S AND MY HUSBAND IS BLIND

grenville1958 — Thu, 28 Jul 2022 15:37:45 GMT

PLEASE WE HAVE NO PHONE LINE HELP US WE ARE BOTH DISABLED WE HAVE NO LINE IN OR OUT MY HUSBAND HAS C O P D AND HE COULD NEED HELP ANY TIME PLEASE PLEASE HELP US MY HUSBAND IS ALSO BLIND I CANT WALK AND THE PHONE HAS BEEN OFF A DAY OR TWO BUT IVE ONLY JUST FOUND OUT

Re: Phone not working

grenville1958 — Thu, 28 Jul 2022 15:40:21 GMT

PLEASE JUST HELP US ITS URGENT

Re: Phone not working ITS URGENT WE ARE BOTH DISABLED IN OUR MID 80 H S AND MY HUSBAND IS BLIND

caesarome — Thu, 28 Jul 2022 15:40:53 GMT

@grenville1958

To get you some help with this I have alerted your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works and shows you what the bubble will look like:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone not working

grenville1958 — Thu, 28 Jul 2022 15:45:59 GMT

PLEASE SEND ME YOUR PHONE NUMBER SO I CAN SPEAK TO SOME ONE

Re: Phone not working

Daniel0210 — Thu, 28 Jul 2022 15:52:45 GMT

@grenville1958

We are customers. Sky may contact you through this forum page but they won't phone you. Have a read of the link in the post from @caesarome

Re: Phone not working

Mark39 — Thu, 28 Jul 2022 15:51:32 GMT

@grenville1958 You can find the number to call via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home

If you're,able to, it will probably be quicker to call, rather than report it via the Community chat service.

Re: Phone not working

Greenfingers001 — Fri, 29 Jul 2022 08:33:43 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Phone not working

Tom-W19 — Sun, 31 Jul 2022 09:42:50 GMT

Hi grenville1958

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Phone not working

Tom-W19 — Tue, 02 Aug 2022 07:50:30 GMT

After speaking with grenville1958 we checked the account and found this has already been raised to Openreach for an external fault.

Advised of Openreach's SLA of 3-5 working days to resolve the fault.

It was a pleasure speaking with you grenville1958 and thanks again.