topic Re: Hi, why are we charged for national calls, I thought these would be free? in Talk

Hi, why are we charged for national calls, I thought these would be free?

WendyMc8 — Thu, 28 Jul 2022 20:05:35 GMT

We've just started using our landline. I thought local calls would be included free within our sky talk package but it looks like we've been charged for them and it's pretty expensive 😞.

is there a way around this?

thanks

Re: Hi, why are we charged for national calls, I thought these would be free?

GD1 — Thu, 28 Jul 2022 20:07:22 GMT

@WendyMc8 Which Talk package do you have?

Re: Hi, why are we charged for national calls, I thought these would be free?

Daniel0210 — Thu, 28 Jul 2022 20:08:48 GMT

@WendyMc8

Depends which tariff you're on. Sky Pay as You Talk will charge you for any calls.

Re: Hi, why are we charged for national calls, I thought these would be free?

WendyMc8 — Thu, 28 Jul 2022 20:11:18 GMT

Hi, we have TVBroadband and Talk

Re: Hi, why are we charged for national calls, I thought these would be free?

Daniel0210 — Thu, 28 Jul 2022 20:13:12 GMT

@WendyMc8

But which Talk tariff are you on?

Re: Hi, why are we charged for national calls, I thought these would be free?

GD1 — Thu, 28 Jul 2022 20:15:48 GMT

@WendyMc8 But which calls package do you have?

Sky Pay As You Talk Usage based All Day
Monday to Sunday 22p per minute 22p per minute 15p per minute Access Charge plus Service Charge See pages 12-17 of Tariff Guide

Sky Talk Evenings & Weekends Extra £5 per month
Daytime Monday to Friday 7am to 7pm
22p per minute 22p per minute 15p per minute Access Charge plus Service Charge See pages 12-17 of Tariff Guide

Sky Talk Anytime Extra £12 per month
All Day Monday to Sunday Inclusive
Inclusive 15p per minute Access Charge plus Service Charge See pages 12-17 of Tariff Guide

Sky Talk International Extra £14 per month
All Day Monday to Sunday Inclusive Inclusive 15p per minute Access Charge plus Service Charge 5 Inclusive calls to 50 popular destinations

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/bltfd90e64392407582/620cedec78583f08f7cbbead/download?disposition=inline

Re: Hi, why are we charged for national calls, I thought these would be free?

WendyMc8 — Thu, 28 Jul 2022 20:13:33 GMT

Thanks, I think I'll have to call Sky and discuss as I'm azdiamond customer and have never actually used my landline. Our mobile reception is poor in new house hence I decided to use the landline, big mistake, has cost a fortune! 😬

thanks for your help

Re: Hi, why are we charged for national calls, I thought these would be free?

Daniel0210 — Thu, 28 Jul 2022 20:15:38 GMT

@WendyMc8 wrote:

Thanks, I think I'll have to call Sky and discuss as I'm azdiamond customer and have never actually used my landline. Our mobile reception is poor in new house hence I decided to use the landline, big mistake, has cost a fortune! 😬

thanks for your help

@WendyMc8

Being a VIP customer of any level will have nothing to do with the costs of calls. To change your tariff to one more suitable you will have to call Sky.

Re: Hi, why are we charged for national calls, I thought these would be free?

caesarome — Thu, 28 Jul 2022 21:06:06 GMT

@Daniel0210 wrote:

Being a VIP customer of any level will have nothing to do with the costs of calls.

Especially as every customer Sky has is also a VIP customer so this doesn't give you anything special when it comes to your package. From what you have said it appears as if you are on the Pay as your Talk one so you will need to call Sky which you can do for free and ask them to put you on the package of your choice. 150 is the free number to use.

Re: Hi, why are we charged for national calls, I thought these would be free?

WendyMc8 — Thu, 28 Jul 2022 21:07:21 GMT

Great thank you. I'll call them tomorrow