topic Re: Landline fault in Talk

Landline fault

Pandelides — Tue, 26 Jul 2022 15:38:59 GMT

my landline says the lines busy so no dialling tone and i tried phoning in and its engaged

Re: Landline fault

caesarome — Tue, 26 Jul 2022 15:51:51 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline fault

Lisa-P1987 — Tue, 26 Jul 2022 17:09:33 GMT

Thank you for escalating this. We have sent Pandelides an invite to chat 🙂

Re: Landline fault

Greenfingers001 — Wed, 27 Jul 2022 13:05:11 GMT

Update:

Spoke with @Pandelides, line check found external fault so booked openreach external engineer

Thanks again for the escalation have a great afternoon 😊

Re: Landline fault

Pandelides — Wed, 27 Jul 2022 18:14:20 GMT

Fault fixed thanks everyone 😁