topic Re: Landline not working broadband is in Talk

Re: Landline not working broadband is

Haggis56 — Wed, 27 Jul 2022 14:06:27 GMT

Hi hoping someone can help.I have tried every which way even bought a new phone ,but i am getting silence .There is no voice light Have tried all the usual greatful for any help has been like this for 3 weeks and i have been trying to contact yourselves

Re: Landline not working broadband is

Greenfingers001 — Thu, 28 Jul 2022 09:49:50 GMT

i there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working broadband is

Lisa-P1987 — Sat, 30 Jul 2022 14:57:04 GMT

Update – Thanks for chatting to us Haggis56. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

Re: Landline not working broadband is

Haggis56 — Thu, 18 Aug 2022 10:14:32 GMT

Hi Sorry for not getting back to you still having problems regarding no landline would appreciate any help

Thanks in advance

Re: Landline not working broadband is

Daniel0210 — Thu, 18 Aug 2022 10:20:40 GMT

@Haggis56
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the blue bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Landline not working broadband is

Haggis56 — Thu, 18 Aug 2022 10:22:28 GMT

Thank You so much

Re: Landline not working broadband is

Lisa-P1987 — Thu, 18 Aug 2022 10:47:56 GMT

Thank you for escalating this. We have sent Haggis56 an invite to chat 🙂

Re: Landline not working broadband is

Tom-W19 — Thu, 18 Aug 2022 12:10:26 GMT

After speaking with Haggis56 we accessed the account and ran a line test which detected an external fault and we have arranged for an Openreach engineer to resolve this shortly.

It was a pleasure speaking with you Haggis56 and thanks again.