topic Re: landline completely dead in Talk

Re: landline completely dead

Hammerfox — Tue, 26 Jul 2022 17:26:03 GMT

My landline is also completely dead . I've tried a new phone a new micro filter checked out the community, and nothing. Is there an email I can use to contact sky as half hour waiting time on the phone is too long a wait

Re: landline completely dead

caesarome — Tue, 26 Jul 2022 18:34:43 GMT

@Hammerfox

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: landline completely dead

Fluffy1979 — Wed, 27 Jul 2022 08:44:02 GMT

Hi I am currently giving same problems with landlines how can I talk to sky please

Re: landline completely dead

caesarome — Wed, 27 Jul 2022 08:47:57 GMT

Some more details are required, has this just started to happen ?

Re: landline completely dead

Greenfingers001 — Wed, 27 Jul 2022 09:25:19 GMT

Thank you for escalating this. We have sent Hammerfox an invite to chat 🙂

Re: landline completely dead

Fluffy1979 — Wed, 27 Jul 2022 09:32:17 GMT

Hi can i request to chat please

Re: landline completely dead

caesarome — Wed, 27 Jul 2022 09:33:19 GMT

You need to answer the question I asked you first, has this just started to happen or are you a new customer to Sky Talk ?

Re: landline completely dead

Fluffy1979 — Wed, 27 Jul 2022 09:36:36 GMT

Apologies I thought I did. Just since yesterday

Re: landline completely dead

Mark39 — Wed, 27 Jul 2022 10:10:53 GMT

@Fluffy1979 does your Sky Hub have a Voice light and is it lit? If so, have you plugged your phone into the socket at the back of the Hub? It won't work in the normal wall socket.

Re: landline completely dead

Fluffy1979 — Wed, 27 Jul 2022 10:26:40 GMT

All plugged correctly working perfectly mon woke up Tuesday not working I can diall number and the buttons make noisebut no tone and I can't cant ring out and people can't ring me

Re: landline completely dead

Mark39 — Wed, 27 Jul 2022 10:47:23 GMT

@Fluffy1979 wrote:

All plugged correctly working perfectly mon woke up Tuesday not working I can diall number and the buttons make noisebut no tone and I can't cant ring out and people can't ring me

OK, I've flagged your post to Sky and a Community adviser may be able to help you via the forum later today or tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message inviting you to chat online. Do be aware that it's not a synchronous service, so replies from Sky,are unlikely to be instant.

Re: landline completely dead

Fluffy1979 — Wed, 27 Jul 2022 10:56:17 GMT

Thank you

Re: landline completely dead

Greenfingers001 — Wed, 27 Jul 2022 11:00:58 GMT

Thank you for escalating this. We have sent Fluffy1979 an invite to chat 🙂

Re: landline completely dead

Kaygasc — Wed, 27 Jul 2022 13:07:00 GMT

Me too please, I have the same issue. Broadband works but no landline.

Re: landline completely dead

Mark39 — Wed, 27 Jul 2022 13:22:01 GMT

@Kaygasc wrote:

Me too please, I have the same issue. Broadband works but no landline.

Background, please.

Recent change to subscription? Recently joined Sky Talk? Worked ok before?

Re: landline completely dead

Kaygasc — Wed, 27 Jul 2022 13:57:30 GMT

Please would you be kind enough to assist with my landline too? I have no connection at all, although my broadband is still working? Is this a common fault today?

@Greenfingers001

Re: landline completely dead

Kaygasc — Wed, 27 Jul 2022 13:58:18 GMT

Been with Sky Talk a while now. My landline is dead but my broadband is still working??

Re: landline completely dead

Kaygasc — Wed, 27 Jul 2022 14:02:29 GMT

@Mark39 I have tried connect my phone to the modem but no joy there!