topic Re: LANDLINE NOT WORKING BUT BROADBAND DOES in Talk

LANDLINE NOT WORKING BUT BROADBAND DOES

IONA+J — Thu, 21 Jul 2022 09:37:04 GMT

Hi can someone help, my landline phone is not recieving or accepting any call, I have tried absolutley everything, I even bought a new landline phone but no luck.

Any ideas????

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Highlinder — Thu, 21 Jul 2022 10:40:04 GMT

@IONA+J Has this just happened out of the blue?

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

IONA+J — Thu, 21 Jul 2022 12:33:20 GMT

Yes it happen out of the blue, I read that sky are changing over to internet landlines so I am going to plut it into my sky Q hub to see it that work.

Wish me luck

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Mark39 — Thu, 21 Jul 2022 12:52:33 GMT

@IONA+J the Sky Q Hub isn't compatible with Internet calls and doesn't have a telephone socket.

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Highlinder — Thu, 21 Jul 2022 13:24:32 GMT

@IONA+J Do you have another means to report this fault to Sky?

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

IONA+J — Thu, 21 Jul 2022 13:40:50 GMT

Ohhh no in that case i dont know what to do next 😞 @Mark39 @Highlinder

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

IONA+J — Thu, 21 Jul 2022 13:49:29 GMT

Yes but it costs me a fortune when i call the number given to talk to a tech from my mobile. I was on 21 mins yesterday and i ran out of credit!!! i will have to bite the bulet and call them back once I have credit. @Highlinder

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Mark39 — Thu, 21 Jul 2022 14:10:20 GMT

@IONA+J if you wish we can highlight your post to Sky and they may be able to help via online private messaging. It may be up to 48 hours before they respond and messaging replies aren't synchronous so they take place over several hours. Let us know if you'd like us to do that.

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

IONA+J — Thu, 21 Jul 2022 14:21:46 GMT

Yes that would be great @Mark39

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Mark39 — Thu, 21 Jul 2022 14:31:02 GMT

OK, look out for the blue/red chat 'bubble' and an invitation from Sky to chat online.

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Greenfingers001 — Fri, 22 Jul 2022 10:10:23 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Tom-W19 — Mon, 25 Jul 2022 08:34:50 GMT

Hi IONA+J

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

IONA+J — Mon, 25 Jul 2022 08:41:51 GMT

I posted photes on Friday as instucted and didnt here anything back

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

caesarome — Mon, 25 Jul 2022 08:43:51 GMT

I have alerted Sky again for you.

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Greenfingers001 — Mon, 25 Jul 2022 09:44:35 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: LANDLINE NOT WORKING BUT BROADBAND DOES

Greenfingers001 — Mon, 25 Jul 2022 10:42:50 GMT

Update:

Spoke with @IONA+J and line checks sowing external fault so booked in external Openreach engineer to resolve this issue

Thanks again for the escalatyation have a great day 🙂