topic Re: Phone not working in Talk

Phone not working

Sammyjo933 — Sat, 23 Jul 2022 11:04:11 GMT

Iv got sky talk broadband and tv my internet wasn't meant to be connected till 26th of this month but iv set my hub up and my internet is working but I have no phone ligh on my box it's not amber or green

my question is will my phone light come on when my phone line is activated or have I set this box up wrong

Re: Phone not working

Highlinder — Sat, 23 Jul 2022 12:17:24 GMT

@Sammyjo933Does the phone work in the normal phone socket is that is how you are getting your service from Sky?

Re: Phone not working

Sammyjo933 — Sat, 23 Jul 2022 12:29:37 GMT

No my phone work with the wifi

Re: Phone not working

Mark39 — Sat, 23 Jul 2022 12:32:40 GMT

@Sammyjo933

@Highlinder is suggesting you try plugging your phone into the normal wall socket to see if it works there, instead of into the Hub.

No landline phone connects over wifi. If you have a wirelessnDECT phone, try the base station in the wall socket.

Re: Phone not working

Sammyjo933 — Sat, 23 Jul 2022 13:12:52 GMT

Sky do landline Wi-Fi calls as I had sky at my old property with landline Wi-Fi calls so it connects though the broadband I spoke to a woman the other day from sky who told me this to

Re: Phone not working

Mark39 — Sat, 23 Jul 2022 13:22:15 GMT

I,think you're referring to internet calls, also known as Sky VOIP.

The telephone calls you, make are routed directly to the internet via the telephone socket at the back of the Hub. There's no WiFi involved.

Re: Phone not working

Sammyjo933 — Sat, 23 Jul 2022 13:25:24 GMT

Yes that is what I mean I'm just wondering will my phone light on the box come on and go green when they have activated my phone line

Re: Phone not working

Mark39 — Sat, 23 Jul 2022 13:34:24 GMT

@Sammyjo933 wrote:

I'm just wondering will my phone light on the box come on and go green when they have activated my phone line.

It should do, yes. I dont think there's any point reporting it to Sky at the moment, as they'll probably only tell you to wait anyway!

If the Voice light doesn't go green on activation day, do post again.

Meanwhile, if you need to use the phone, it might work if you plug it into the wall socket, rather than the Hub.

Re: Phone not working

Sammyjo933 — Sat, 23 Jul 2022 13:41:05 GMT

Thank you for your help