topic Phone not working in Talk

Phone not working

Alanisgoingmad — Thu, 21 Jul 2022 11:23:10 GMT

Our landline has not been working for about 10 days now. I have someone here with cancer who I need to ring the doctor for and cannot Bcus there is no phone line working. (I don't have a mobile). Sky's answer to this is to RING them????? How can I with no phone???

Can someone tell me how to contact sky and get my landline fixed please?

Re: Phone not working

caesarome — Thu, 21 Jul 2022 11:25:06 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone not working

Tom-W19 — Thu, 21 Jul 2022 14:25:30 GMT

Thanks for escalating. We've sent an invite to Alanisgoingmad.