topic Re: Internet is fine , no phone connection at all in Talk

Internet is fine , no phone connection at all

The+Local+Ned — Wed, 20 Jul 2022 16:23:21 GMT

Hi all.

I have fibre broadband , currently running very slow ( temps no doubt ) which is connected.
I have Sky Talk - which is totally dead.
Tried the master socket - still dead , a corded phone - still dead , corded phone in master socket - STILL dead.

BT / Openreach were working near my house earlier apparently.
I live in the G65 area and AFAIK there are no known outage.
I have run through the Sky tests I could find and nothing has helped.

Any SKY bods online ? Please log a fault on my phone line only and advise ?

Thanks in advance.

Re: Internet is fine , no phone connection at all

Mark39 — Wed, 20 Jul 2022 16:33:31 GMT

Is your phone plugged into the socket at the back of the broadband Hub?

Re: Internet is fine , no phone connection at all

The+Local+Ned — Wed, 20 Jul 2022 16:35:51 GMT

I dont have VOIP Mark.

Re: Internet is fine , no phone connection at all

The+Local+Ned — Thu, 21 Jul 2022 16:20:43 GMT

Can anyone escalate this for me please?

Re: Internet is fine , no phone connection at all

caesarome — Thu, 21 Jul 2022 16:26:02 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Internet is fine , no phone connection at all

The+Local+Ned — Thu, 21 Jul 2022 16:49:34 GMT

@caesarome

Thank you. Much appreciated.

Re: Internet is fine , no phone connection at all

Greenfingers001 — Fri, 22 Jul 2022 10:10:51 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Internet is fine , no phone connection at all

Greenfingers001 — Fri, 22 Jul 2022 15:53:57 GMT

Update:

Spoke with @The+Local+Ned and booked Openreach due to external faults found on the checks

Thanks again for the escalation have a great weekend 😊

Re: Internet is fine , no phone connection at all

The+Local+Ned — Tue, 26 Jul 2022 15:58:58 GMT

No updates from Openreach as of yet and STILL no landline and very sloooow fibre speeds.
2 working days for the repair ?
Still the same way since last wednesday...if any SKY bods are online can you please offer any advice/updates ?

Thank you.

Re: Internet is fine , no phone connection at all

Mark39 — Tue, 26 Jul 2022 16:10:59 GMT

Can be up to 5 days for Openreach to investigate and longer if further work is required. There may be additional disruption caused by planned industrial action.