topic Re: Landline not working in Talk

Landline not working

Simon090321 — Mon, 18 Jul 2022 21:07:15 GMT

Landline not working, constantly being cut off, very frustrating when am working away and trying to phone my wife! It's ringing my end but not at home. Sometimes says sorry this number is not available right now or something? Been like it the last 2 weeks.. why is it not working and keeps knocking itself off ?

Re: Landline not working

caesarome — Mon, 18 Jul 2022 21:12:12 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/check-your-phone-line

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline not working

Simon090321 — Mon, 18 Jul 2022 21:28:49 GMT

I've tried the line test I've tried everything. Works for 10 mins then shows as engaged or not available try later but am still getting charged for the call. I have to turn it off each time it happens , reset it , it works once then goes back to not working. Seems to be happening a lot to everyone on here

Re: Landline not working

caesarome — Mon, 18 Jul 2022 21:47:49 GMT

When it is working it might be worth calling Sky on the free 150 number so they can investigate this for you,

Re: Landline not working

Mr+Flibbles+86 — Tue, 19 Jul 2022 09:24:11 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working

Tom-W19 — Thu, 21 Jul 2022 10:38:37 GMT

Hi Simon090321

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.