https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052460#M76013 <P>Sorry meant to add I was venting and know it's a community. &nbsp;There is a lack of contact points for Sky especially for vulnerable people. &nbsp;As I said it's easier to leave rather than go in circles with them.</P> Mon, 18 Jul 2022 15:13:50 GMT maddiem 2022-07-18T15:13:50Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052396#M76008 <P>I am so frustrated at the lack of help and being able to get through to a person. &nbsp;I look after the affairs of a terminally ill family member who has been having no end of problems with phone line. &nbsp;It has constant noise on line, unable to hear on calls. &nbsp;When I have been there have done all the checks but still issues. &nbsp;I just need an engineer to look at this problem but cannot get a number. &nbsp;As my mobile is registered for my own account I cannot get through the automated part. &nbsp;My family member is unable to deal with this but we need the phone line working. &nbsp;As the contract is up soon I will can and go back to BT. &nbsp;When I registered this account I informed you of a vulnerable person but doesn't seem to matter.</P> Mon, 18 Jul 2022 14:04:41 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052396#M76008 maddiem 2022-07-18T14:04:41Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052410#M76009 <P>We're a customer Community. Do you have,authorisation registered with Sky to act on behalf of the accountholder?</P> Mon, 18 Jul 2022 14:19:40 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052410#M76009 Mark39 2022-07-18T14:19:40Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052456#M76012 <P>Yes I believe so, I had it installed and set up.</P> Mon, 18 Jul 2022 15:11:33 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052456#M76012 maddiem 2022-07-18T15:11:33Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052460#M76013 <P>Sorry meant to add I was venting and know it's a community. &nbsp;There is a lack of contact points for Sky especially for vulnerable people. &nbsp;As I said it's easier to leave rather than go in circles with them.</P> Mon, 18 Jul 2022 15:13:50 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4052460#M76013 maddiem 2022-07-18T15:13:50Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4053142#M76034 <P>Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. &nbsp;</P><P>Just look out for the blue bubble to start the conversation.</P><P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Tue, 19 Jul 2022 13:23:55 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4053142#M76034 Greenfingers001 2022-07-19T13:23:55Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4054979#M76102 <P>Hi maddiem</P><P>&nbsp;</P><P>An invite was sent but there was no response within 48 hours so it has automatically closed.</P><P>If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.</P> Thu, 21 Jul 2022 13:35:21 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4054979#M76102 Tom-W19 2022-07-21T13:35:21Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055603#M76118 <P>Apologies we have been in/out of hospital and This went to the bottom of list. &nbsp;Could link be resent? &nbsp;Thanks.</P><P>&nbsp;</P> Fri, 22 Jul 2022 09:26:31 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055603#M76118 maddiem 2022-07-22T09:26:31Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055605#M76119 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3065829">@maddiem</a>&nbsp;</P> <P>I have alerted Sky again for you.</P> Fri, 22 Jul 2022 09:28:24 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055605#M76119 caesarome 2022-07-22T09:28:24Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055611#M76120 <P>Thank you, much appreciated.</P> Fri, 22 Jul 2022 09:40:46 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055611#M76120 maddiem 2022-07-22T09:40:46Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055660#M76125 <P>Thank you for escalating this. We have sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Fri, 22 Jul 2022 10:21:38 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055660#M76125 Greenfingers001 2022-07-22T10:21:38Z https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055814#M76132 <P>Update - After a private chat this has been escalated to the network investigations team</P> Fri, 22 Jul 2022 13:47:34 GMT https://helpforum.sky.com/t5/Talk/Poor-phone-line-quality-with-lots-of-noise-on-line/m-p/4055814#M76132 Mr+Flibbles+86 2022-07-22T13:47:34Z