https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052305#M76005 <P>Yes it does and it is. Voice light not on though.&nbsp;</P> Mon, 18 Jul 2022 12:46:21 GMT EmmJD 2022-07-18T12:46:21Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052280#M76003 <P>Since sky broadband installed, phone line has been down.&nbsp;</P> Mon, 18 Jul 2022 12:18:18 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052280#M76003 EmmJD 2022-07-18T12:18:18Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052288#M76004 <P>Does your broadband Hub have a 'Voice' light which is lit? If so, you have Sky Internet calls (Sky VOIP) and your phone needs to be plugged into the socket at the back of the Hub, not the usual wall socket.</P> Mon, 18 Jul 2022 12:29:53 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052288#M76004 Mark39 2022-07-18T12:29:53Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052305#M76005 <P>Yes it does and it is. Voice light not on though.&nbsp;</P> Mon, 18 Jul 2022 12:46:21 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052305#M76005 EmmJD 2022-07-18T12:46:21Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052395#M76007 <P>When was,your service activated? Have you tried restarting your Hub? Have ypu checked whether or not your phone works from the usual wall socket?</P> Mon, 18 Jul 2022 14:05:28 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052395#M76007 Mark39 2022-07-18T14:05:28Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052515#M76015 <P>2 weeks ago. Tried all mentioned, been on troubleshooting guide, tried all. Trying to speak to an actual person over the phone is proving impossible!!&nbsp;</P> Mon, 18 Jul 2022 15:56:00 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052515#M76015 EmmJD 2022-07-18T15:56:00Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052523#M76016 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3603455">@EmmJD</a>&nbsp;I've flagged your post to Sky and a Community adviser may be able to help you via a private online chat later today, or possibly tomorrow now. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message inviting you to chat online.</P> <P>&nbsp;</P> <P>If you'd prefer to call, let us know what difficulty you're having and we'll try to advise you.</P> Mon, 18 Jul 2022 16:04:41 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4052523#M76016 Mark39 2022-07-18T16:04:41Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4053138#M76033 <P>Thank you for escalating this. We have sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Tue, 19 Jul 2022 13:20:34 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4053138#M76033 Greenfingers001 2022-07-19T13:20:34Z https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4055025#M76106 <P>Hi EmmJD</P><P>&nbsp;</P><P>An invite was sent but there was no response within 48 hours so it has automatically closed.</P><P>If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.</P> Thu, 21 Jul 2022 14:19:13 GMT https://helpforum.sky.com/t5/Talk/Since-broadband-installed-phone-line-has-been-down/m-p/4055025#M76106 Tom-W19 2022-07-21T14:19:13Z