topic Re: Phone line is down, broadband is fine… tried brand new phone, still nothing in Talk

Phone line is down, broadband is fine… tried brand new phone, still nothing

Andy+B1972 — Fri, 15 Jul 2022 12:26:20 GMT

Phone stopped working, no ring tone.

bought brand new phone stilll not working,

broadband is fine

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

caesarome — Fri, 15 Jul 2022 12:31:27 GMT

@Andy+B1972

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

Mr+Flibbles+86 — Fri, 15 Jul 2022 13:12:43 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

HB120 — Fri, 15 Jul 2022 14:49:50 GMT

https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3066475

we are experiencing exactly the same problem - phone line down but internet still working - can we also get some assistance please?

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

caesarome — Fri, 15 Jul 2022 15:17:32 GMT

@HB120

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

Gremch — Fri, 15 Jul 2022 18:54:57 GMT

My problem is the same broad band working but phone says check line I have followed all the steps suggested and still nothing

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

caesarome — Fri, 15 Jul 2022 19:02:16 GMT

I have also alerted the Sky chat team to your post @Gremch so same as above, look out for the chat bubble sometime tomorrow,

Re: Phone line is down, broadband is fine… tried brand new phone, still nothing

Mr+Flibbles+86 — Mon, 18 Jul 2022 08:01:42 GMT

Update – We are still looking to help you Andy+1972. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks